For questions or customer service inquiries, please email email@example.com or use the Help widget in the lower right of your screen. The typical reply time is 24 hours.
I'm having trouble logging in. What should I do?
If you are having trouble logging in to the membership via a web browser or the mobile app, troubleshooting via the web browser is recommended.
If you are certain you have an existing login for the membership, please first try this link to fully log out out the community. Then try to log in again.
If you created your account with Single Sign On (SSO), such as with your Facebook account, you may not have created a password and will need to log in with that method in order to add a password.
If you are not sure how you created your account, the email address that was used, or whether you have a login, please email firstname.lastname@example.org or use the Help widget in the lower right.
How do I update my credit card?
Please follow this link to update your credit card on file with Simple Scrapper. If you have received a failed payment notice, this card will be charged immediately. Otherwise, your card will not be attempted until your next payment date.
How do I determine my membership billing date or how much I am paying?
Please email email@example.com or use the Help widget in the lower right to request information about your account.
Can I change payment plans?
Yes, and you may be able to save by switching to a quarterly or annual plan. Simply email firstname.lastname@example.org or use the Help widget in the lower right for assistance.
How do I cancel my membership?
Please email email@example.com or use the Help widget in the lower right to request a cancellation of your membership.
This will allow us to ensure your payment is properly cancelled and that your content and course progress is recoverable should decide to return.
Do not deactivate or permanently delete your account from inside the community.